In this episode, we talk about:

• Why technical users expect a great user experience just like everyone else.
• How to find and incentivize participants who are extremely busy.
• How to support users in making a decision without telling them what to do.
• Deciding what data to show and how to show it.

Tanja Venborg Hansen is a seasoned user researcher who has worked in both the enterprise cybersecurity (Forcepoint) and aviation industries (Finnair). She earned a master of science degree focused on design and innovation from the Technical University of Denmark.