One of the biggest challenges of change management is getting team member buy-in for new technology. This has been even more true since the pandemic sent workers remote and workforces are no longer in person to rally around new technology onboarding or celebrate the wins of early adopters. In this moment of technological change, how can you ensure a return on investment from new technology? How can you ensure adoption of your digital transformation initiatives and drive organizational change towards success? To answer these questions, I talk to someone who spends his life getting end users return on investment from technological change, aPriori's Vice President of Customer Success, Rick Hyde.