Recently I had a friend traveling who is not very tech savvy. This person has traveled before and has a routine, but in this case, they were struggling to get an airline's mobile app to work. They also struggled with the website, and just before the trip, they were thinking to cancel because they didn't have a ticket in their hand before driving to the airport.

This turned out to be a login issue, and between friends and the airline's customer service, they were able to print out a ticket at home and take it in hand to the airport.

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