From mobile payments to the use of artificial intelligence to the introduction of new security risks, technology has had a profound impact on how the financial sector operates. In this 50th Anniversary Series episode of the ISACA Podcast, Ashley Holmes analyzes the past, present and future state of fintech. Holmes notes that banks and others in the financial services sector have to manage a balancing act in embracing innovation and automation while not alienating customers that still expect a certain level of human-to-human service and accessibility.