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If we had an unlimited budget for our call center, what tools would we purchase?
Lets take a look at the advanced tools that world-class call center utilize in their contact centers. 
Omni-channel Session Handling
WFM
Analytics
Self-Service
CRM integrations
QM
WFI
RPA
Voice Authentication
Gamification
Advanced Routing

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Blog Post Link:
https://expiviausa.com/technology-tools-world-class-centers-utilize/

The "Advice from a Call Center Geek!" podcast is sponsored by Expivia Interaction Marketing, a leader in USA call center/customer service outsourcing.  Check Expivia out at www.expiviausa.com 

 

Text me: 814.247.0366
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 Through Expivia Digital, Tom works with contact center leaders on CCaaS platform selection, AI implementations, and NICE Studio and integration services. 

Same honest, vendor-neutral advice you hear on the Call Center Geek podcast, applied directly to your specific operational challenges. 

Schedule a consultation at ExpiviaDigital.com to discuss your contact center technology strategy. 

Click here:

expiviadigital.com

Follow Tom: @tlaird_expivia
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Watch us: Advice from a Call Center Geek Youtube Channel