Managing facilities for long-term residents with mobility challenges isn’t your typical maintenance job—it’s a whole new level of care and precision. Leon DeLuca, Director of Facilities & Maintenance at Coast Hotels, knows this firsthand.

In our kickoff episode of Tech Talks for Senior Care for 2025, Leon takes us through his unique career path, from hospitality to senior care and back again. Along the way, he discovered how Maintenance Care helped make a difference—streamlining maintenance operations and improving outcomes for residents and guests alike.

In this episode we do something a little different. We've gathered our Sales Team in a conversation with our General Manager, Dino Roberge, to discuss what they think of Maintenance Care and their experiences with our customers. We cover some of the fundamental benefits of the software as well as discuss where the customers see the biggest value from using our Maintenance CMMS solution. This is our first Round Table!

In this conversation, Dan Roberge interviews Joe Meier, about his experience implementing a maintenance software called Maintenance Care. Initially, Joe was skeptical about adopting the software, having considered multiple options and focused on understanding its practicality and cost. After several months of discussions with Dan, they decided to trial the software at a couple of locations, leading to significant efficiency improvements.

Joe recounts challenges during the transition, particularly with staff who were resistant to change or concerned about being monitored. He emphasized the importance of demonstrating the software's benefits over time, which ultimately helped staff adapt. Feedback after a few months showed a notable reduction in communication issues and an increase in task completion.

Dan Roberge interviews Christopher Lehman from ElephasCare, a company focused on using radar and AI technology to enhance resident monitoring in senior care, particularly for individuals with dementia or cognitive decline.

We sit down with Rob Shea from AgeCare Communities, who oversees more than 50 senior care locations across Canada. Rob shares insights into how he keeps his teams motivated and organized. He discusses his extensive experience in the senior care industry, from managing large facilities to embracing technology like Maintenance Care to streamline operations. Rob explains the benefits of reducing paper use by digitizing important documents and how his team utilizes technology for compliance and efficiency.

Daniel Monahan, the maintenance director at the Neighborhood Coalition for Shelter in New York, shares his experience of managing a maintenance team using paper-based methods. He discusses how he combines paper and technology to stay organized and communicate with his team. Daniel emphasizes the importance of common sense and flexibility in maintenance work, as well as the need for clear communication with the chief financial officer. He also shares tips for observing and understanding the needs of different buildings and addressing maintenance issues proactively.