Valuable new software is coming to a telco near you, and it could change your home life. Big claim? Well, early evidence shows that communication service providers (CSPs) may be on the cusp of a major revenue and reputation boost. In the latest Tech Trends Podcast Jeremy Cowan quizzes telecoms analyst, Teresa Cottam of Omnisperience about their new report showing that connected customer assurance & protection services (CCAPS) are urgently needed by consumers as well as small and medium-sized enterprises (SMEs). The signs are there are big reputations and big money to be won. But will telcos be the ones that win?