The Connected Podcast

Telematics and Trust: How Usage-Based Insurance Is Transforming Auto Coverage


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The Connected Podcast - Insurance News & Events The Connected Podcast News and Events in the Insurance Ecosystem

In this episode of The Connected Podcast, we explore the dynamic shifts within the insurance ecosystem. Usage-based insurance (UBI) has transitioned from niche status to a mainstream strategy, with over 21 million U.S. policyholders sharing telematics data with insurers, driven by a 28% compound annual growth rate since 2018. Initially sparked by competitive pricing, UBI's popularity now hinges on trust and perceived value, strengthening the customer-insurer relationship.


 

We also discuss the January winter storm, Fern, which caused insured losses between $4 billion and $6.7 billion, affected 230 million people, and led to widespread power outages and 69 fatalities across 13 states.


 

On the financial front, insurers recorded an impressive underwriting profit of $35.3 billion in the first nine months of 2025, a substantial increase from the previous year, with new premiums reaching $740.7 billion. These figures reflect a strong industry outlook as companies release their fourth-quarter and full-year earnings.


 

Lastly, we address the 4% decline in global commercial insurance rates in Q4 2025, marking the sixth consecutive quarterly drop. This shift ends seven years of steady rate increases, driven by increased competition, favorable loss environments, and attractive reinsurance pricing, providing relief and enhanced negotiating power to commercial insurance buyers. However, the U.S. market reveals mixed signals across coverage lines.


 

In the latest segment of "The Connected Podcast," key developments in the insurance ecosystem were discussed. Arch Capital Group showed strong growth in the final quarter of 2025, with significant increases in underwriting income within its insurance and reinsurance divisions, although its mortgage segment experienced a slight decrease. Overall, the company's underwriting income rose to $827 million, improving its consolidated combined ratio, a measure of profitability. Despite this, net premiums written fell by 4.5%.


 

In innovation, State Farm announced a partnership with OpenAI to leverage AI on its Frontier enterprise platform, aiming to enhance operations and support for agents and employees. This move emphasizes the company's commitment to innovation and digital transformation.


 

The podcast also addressed a provocative prediction from SAP's CEO, suggesting a shift away from keyboard interactions towards voice commands in managing SAP systems. This aligns with a broader anticipation of AI-led transformation in tech, paralleling milestone innovations like the Mac and iPhone.


 

In the InsurTech space, ManageMy secured $45 million in funding to enhance its platform for simplifying complex insurance processes. This funding will help ManageMy advance its offerings in customer engagement, automated underwriting, and claims decisioning, marking a significant evolution in the insurance industry.


 

In a recent segment of The Connected Podcast, the focus was on noteworthy developments in the insurance ecosystem, starting with an impactful partnership between Delos Insurance Solutions and InnSure. This collaboration addresses the growing wildfire risk in the Western United States, exacerbated by climate change. By combining Delos’s advanced wildfire risk intelligence with InnSure’s insurance expertise, the partnership aims to enhance education, improve resilience, and make insurance more affordable. This initiative particularly benefits communities and insurers by transforming high-risk areas into resilient ones, emphasizing the importance of keeping insurance viable in vulnerable zones.


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The Connected PodcastBy Alan Demers and Stephen Applebaum