Tell Me Why

In this episode of Tell Me Why, Chief Commercial Officer Nat Pieper reflects on nearly three decades in the airline industry — including a surprising family tie to American’s earliest roots — and explains the “commercial virtuous circle” that guides how we build our network, elevate the customer experience and strengthen revenue and loyalty.

In the latest episode of Tell Me Why, American’s Chief Digital and Information Officer Ganesh Jayaram joins Chief Communications Officer Ron DeFeo to talk about the priorities for American’s IT team, how technology is helping to improve the team member and customer experience and how American is leveraging AI to build a more efficient airline.

In the first episode of Season 9 of Tell Me Why, GE Aerospace Chairman and Chief Executive Officer Larry Culp joins Chief Communications Officer Ron DeFeo to talk about the decades-long relationship between American and GE Aerospace and how GE and CFM’s fuel-efficient engines power American’s aircraft. Larry emphasized GE Aerospace’s commitment to deliver best-in-class engines to help American maximize the power of our fleet and network to connect more people to more places than any other airline.

In the latest episode of Tell Me Why, Dallas Cowboys Owner, President and General Manager Jerry Jones joins Chief Communications Officer Ron DeFeo at The Star in Frisco, Texas, to talk about the power of partnership and what it means to build something enduring. Jerry reflects on the Cowboys’ long-standing relationship with American Airlines, the shared pursuit of excellence and how customer experience is at the heart of everything.

In the latest episode of Tell Me Why, Finnair CEO Turkka Kuusisto discusses the importance of oneworld and the Atlantic Joint Business. He also discusses Finnair’s recent centennial, improvements to the customer experience and the airline’s focus on sustainability. 

In the latest episode of Tell Me Why, José Freig, Vice President, International and Inflight Dining Operations, discusses American’s newest international routes and the exciting new products the airline is rolling out to support these markets. José also highlights the excitement of international team members as American heads into its centennial year.

U.S. Secretary of Transportation Sean Duffy discusses the evolving future of transportation and the work being done to build a state-of-the-art air traffic control system.

Brian Znotins, SVP of Network Planning, discusses the newly announced international routes and the reasoning behind the selected destinations.

In the latest episode of Tell Me Why, Chief Digital and Information Officer Ganesh Jayaram joins Chief Communications Officer Ron DeFeo to discuss the critical role IT plays in enhancing the operation and customer experience. From app redesigns to new technologies supporting operations and customer interactions, the team is working hard to deliver a seamless digital journey.

On the season 8 debut of Tell Me Why, Chief Customer Officer Heather Garboden joins Chief Communications Officer Ron DeFeo to talk about the renewed focus on the customer experience and how the Customer Experience organization is keeping customers at the center of decisions being made. From new lounges and a redesigned mobile app to complimentary Wi-Fi for AAdvantage® members, sponsored by AT&T, the sky’s the limit when it comes to delivering a world-class experience for our customers.