In the latest episode of Tell Me Why, Chief Digital and Information Officer Ganesh Jayaram joins Chief Communications Officer Ron DeFeo to discuss the critical role IT plays in enhancing the operation and customer experience. From app redesigns to new technologies supporting operations and customer interactions, the team is working hard to deliver a seamless digital journey.

On the season 8 debut of Tell Me Why, Chief Customer Officer Heather Garboden joins Chief Communications Officer Ron DeFeo to talk about the renewed focus on the customer experience and how the Customer Experience organization is keeping customers at the center of decisions being made. From new lounges and a redesigned mobile app to complimentary Wi-Fi for AAdvantage® members, sponsored by AT&T, the sky’s the limit when it comes to delivering a world-class experience for our customers.  

In the latest episode of Tell Me Why, Scott Chandler, Senior Vice President of Revenue Management and Loyalty, joins Ron DeFeo, Chief Communications and Marketing Officer, to share exciting updates to the AAdvantage® program. From getting to use your miles onboard to keeping it straightforward to earn status, discover how we’re making loyalty more rewarding for our customers.

In the latest episode of Tell Me Why, Capt. Alan Johnson, Vice President of Flight, and Cedric Wilson, Vice President of Safety Systems, Efficiency and Compliance, join Ron DeFeo, Chief Communications and Marketing Officer, to talk about how our Operations team is getting ready for a busy holiday travel season. Learn more about how American is preparing to welcome nearly 8.3 million customers during the Thanksgiving holiday period on our Newsroom.  

In the latest episode of Tell Me Why, Geoff Freeman, President and CEO of U.S. Travel Association, joins Ron DeFeo, Chief Communications and Marketing Officer, to talk about the work the association is doing to advocate on behalf of the travel industry. American is a proud member of U.S. Travel and partners with them to ensure that the interests of the travel community, and all those employed by it, are effectively represented within the legislative process.

In the latest episode of Tell Me Why, Brian Znotins, Senior Vice President of Network and Schedule Planning, joins Ron DeFeo, Chief Communications and Marketing Officer, to talk about the summer 2025 network announcement. American continues to grow its comprehensive global network and will offer customers five new routes to Europe next summer, including returning to Edinburgh, Scotland (EDI) for the first time since 2019.

In the latest episode of Tell Me Why, Heather Garboden, Senior Vice President, American Eagle and Cargo, joins Ron DeFeo, Chief Communications and Marketing Officer, to talk about how our regional carriers and Cargo team are helping us achieve our goals of running a reliable and profitable airline.

In the latest episode of Tell Me Why, Ganesh Jayaram, Chief Digital and Information Officer, joins Ron DeFeo, Chief Communications Officer, to talk about how technology is powering our airline. Team members are leveraging technology to support customers this summer by mitigating disruptions, driving faster recovery during irregular operations and delivering new features that make the customers’ travel journeys easier. To better support our customers and team members, IT is reengineering how they work with a focus on resiliency in delivery, excellence in engineering and modernizing technology. 

In the Season 7 premiere of Tell Me Why, David Seymour, Chief Operating Officer, joins Ron DeFeo, Chief Communications and Marketing Officer, to preview American’s summer operation and share some of the preparations we’ve made to ensure the airline runs smoothly for our customers during this critical time of year.

Learn more about our preparation for the summer travel season on our Newsroom.

In the season 6 finale of Tell Me Why, Vasu Raja, Chief Commercial Officer, talks about how we think about our business and our customers – from the best global network to the award-winning AAdvantage program to connecting directly with our customer.