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In Episode we look at 10 concepts to consider before you outsource your call center.  Many great things can happen when you outsources to the right partner.  Nightmares happen when you don't.
 This is a must listen is you are considering an RFP or looking to outsource your call center.

1. Proper Size

2. Track Record of Management

3. Client Support Method

4. Associate Match: 

5. Proper Technology

6. Onshore/Offshore/Hybrid

7. Company Culture

8. Training

9. Scalability/Flexibility

10. Security

Join the Advice from a Call Center Geek texting community! Text us at 814-247-0366 and you will be able to have direct access to us for any call center ops question. We will also be sending out exclusive call center ops content to all community members.

We will NEVER attempt to sell you anything nor will we sell your data. All this is, is another way for us to be able to help you with your call center operations questions.

 Through Expivia Digital, Tom works with contact center leaders on CCaaS platform selection, AI implementations, and NICE Studio and integration services. 

Same honest, vendor-neutral advice you hear on the Call Center Geek podcast, applied directly to your specific operational challenges. 

Schedule a consultation at ExpiviaDigital.com to discuss your contact center technology strategy. 

Click here:

expiviadigital.com

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