S03E009 - Terry Begue joins the show to talk about customer retention and branding. At the start of the show, Julie and Corey give their thoughts on the topic and eliminating the friction in customer experiences. Once Terry joins, he talks of underpromising and overdelivering and his 4 abilities to sales. The three cover rebuilding trust when you lose it with a client/customer and how important it is to be a process driven business. They end the show with a few tips on how to retain your customers.

Connect with Terry on his website (www.terrybegue.com) and buy his book!

Shout out to FeedSpot (https://blog.feedspot.com) - The internet's largest human curated database of blogs and podcasts

Podmatch is the platform to use when you want to find guests for your show or if you want to be a guest on others. Check them out (podmatch.com/signup/bizquik)

Need some help with customer service or social media management? Check out Certivium (https://www.certivium.com/)

Find out everything you want to know about us and our businesses on our website SBPACE.com. You can also find us on the following social media platforms:

Facebook (SB PACE)

Instagram (@sb.pace)

LinkedIn (@sb-pace)

TikTok (@sb.pace)

YouTube (SB PACE)

If you like our intro, hit up Pat Hilton on Instagram (@pathiltonlive)

You can buy our book, Seriously? Now What?! A Small Business Guide to Disaster Preparedness, on Amazon.

BizQuik is a Traxler-Harris production.

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