Host Clara Mount interviews Terry Castillo, Training and Development Manager for the Orange County Clerk of Courts. The first half of the show is the Crummer Connections interview recorded and broadcast in Fall 2021. The second half of the show is a panel Q&A session with Terry and selected Crummer alumni and students, featuring discussions on her career, and the importance of active listening as you serve others.

00:44 -- Introducing the panel

02:30 -- Philosophy of service

10:30 -- Backstory

18:24 -- Early career aspirations and transitions

29:38 -- Meet and greet with Terry Castillo

30:39 -- Serving on the Osceola County School Board, importance of active listening

38:03 -- Discussion of potential professions, lessons learned from role models

44:50 -- Crummer Insider Free Association

47:54 -- Measuring the impact of training and development

52:46 -- Personal and professional development

57:51 -- Closing message to the Crummer community

The Hard Thing About Hard Things by Ben Horowitz --

https://www.amazon.com/dp/B00DQ845EA/ref=dp_kinw_strp_1

The Five Dysfunctions of a Team: A Leadership Fable by Patrick Lencioni – https://www.amazon.com/Five-Dysfunctions-Team-Leadership-Fable/dp/0787960756

Crummer Graduate School of Business -- https://www.crummer.rollins.edu

Guest -- Terry Castillo

https://www.linkedin.com/in/terrycastillo/

Production by Victor Media Group, Inc. -- https://victormediagroup.co/

Creator -- J.B. Adams

Host -- Clara Mount

Executive Producer -- Gerard Mitchell

Sound Editing -- Aaron Trnka

Production Assistance -- Kyle Sawyer

Crummer Panelists – Raquel Betancourt & Kyle Sawyer