In this engaging conversation, Terry Rich shares his unique journey from managing a farm to taking over a struggling zoo, highlighting the innovative strategies he implemented to turn it around. He emphasizes the importance of embracing failure, the value of teamwork, and fostering a culture of creativity and open communication. Rich also discusses the balance between self-care and service, the significance of teaching resilience to children, and offers valuable advice to his younger self about relaxation and embracing diversity in experiences.