This week, I sit down with Tersh Blissett, host of the Service Business Mastery Podcast, to explore how AI is reshaping the HVAC industry—from the front office to the field. Tersh brings deep insight into how contractors can leverage AI to optimize operations, automate repetitive tasks, and delegate smarter.

We dive into real-world use cases like AI-powered call summaries, outbound voice agents, review responses, and even warranty registration. Tersh shares how AI isn’t replacing people but empowering them to do better work, faster. We also talk about the generational shift in the trades, the need for tech support transformation, and why contractors should start small with tools like ChatGPT to build their AI muscle.