Tricia Boulton, RN, a nurse manager in the emergency department at Utah Valley Hospital, asked Dr. Marc Harrison:

• How will we standardize staffing levels across Intermountain when each hospital functions differently?
• How can we set our staffing levels based on Truven benchmarking when the way we do things doesn't match up with other benchmarked hospitals?
• Are we planning to reduce staffing levels?
• Will each hospital still be able to staff in a way that reflects the needs of their local community?