Running a business often means putting out fires—but some fires should never have been lit in the first place. In today’s client horror story, Melinda Spaulding, Author of "Finding Insight", shares a frustrating tale from her early years that highlights just how chaotic procurement can get.

Everything had been going smoothly with one client—contracts were signed, terms agreed upon, and work was underway. But out of nowhere, a representative from the company called Melinda's business line one evening with alarming news: they were canceling the contract because "we shouldn't have agreed on the billing terms in the first place."

With everyone else aligned and the original agreement in place, Melinda was blindsided. Panic set in. What would happen next? Days of uncertainty followed until a new contract arrived—only for her to realize that the purchase order reflected the original billing terms all along.

So what was the point of this wild goose chase? What did it teach her about corporate miscommunication, emotional resilience, and trusting your gut?

Listen to the episode to hear how Melinda turned this chaos into clarity—and what you can learn from the fire that never should've started.

Morgan Friedman

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