In this episode Dave and John are back chatting with Lyn Howdon about all thing’s customer retention. A subject all too often seen as a sales challenge we bring to life that there are opportunities across all departments to support and drive improvements in  customer retention.To find out more about what we do visit:www.haynesoliver.com

In this episode Dave and John are back chatting with Lyn Howdon about all thing’s customer retention. A subject all too often seen as a sales challenge we bring to life that there are opportunities across all departments to support and drive improvements in customer retention. To find out more about what we do visit: www.haynesoliver.com

In this episode Dave and John are back chatting with Lyn Howdon about all thing’s customer retention.&nbsp;A subject all too often seen as a sales challenge we bring to life that there are opportunities across all departments to support and drive improvements in&nbsp; customer retention.To find out more about what we do visit:www.haynesoliver.com&nbsp;

The 1% Effect on Customer Retention

Dave Bownes and John Leitch have over 60 years of automotive aftersales experience, starting from the shop floor right the way through to senior management roles they have a wealth of knowledge that comes across in a very humble and down-to-earth way.&nbsp;After working together over 8 years ago and then heading off in slightly different career directions they came back together in 2025 to form The One% Partnership!&nbsp;The One Percent Partnership is the joining together of their consultancy businesses, CXM Solutions and Haynes Oliver, this enables a deep understanding of automotive aftersales operations to join forces with expertise in people development.&nbsp;The podcasts are a great way for John and Dave to convey their passion for all things automotive and especially the people that work within the industry.&nbsp;In summary, it's just two old boys chatting about the motor trade, oh and some very special guests as well!

Business

Leisure

Automotive

Management

Dave Bownes and John Leitch have over 60 years of automotive aftersales experience, starting from the shop floor right the way through to senior management roles they have a wealth of knowledge that comes across in a very humble and down-to-earth way.   After working together over 8 years ago and then heading off in slightly different career directions they came back together in 2025 to form The One% Partnership!   The One Percent Partnership is the joining together of their consultancy businesses, CXM Solutions and Haynes Oliver, this enables a deep understanding of automotive aftersales operations to join forces with expertise in people development.   The podcasts are a great way for John and Dave to convey their passion for all things automotive and especially the people that work within the industry.   In summary, it's just two old boys chatting about the motor trade, oh and some very special guests as well!

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The 1% Effect on Customer Retention

The 1% Effect on Customer Retention