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The 1 Thing An Employee Training Won't Fix
If you are an HR professional or key decision-maker, please note, "a simple training day" is not going to fix this. Yet many times, that's the choice that's made.
In my experience there are 2 main reasons why:
1. Key leaders, decision-makers do not understand or appreciate the "human experience" in the work environment.
2. There is a disconnect between how behavior (the human experience) impacts revenue. Therefore the "cheapest" prescription is chosen without being clear on the need and the best remedy to meet it. I call that the spray and pray decision. Let's spray out a bunch of information in a "training seminar" and pray it sticks and fixes things.
Read full text here: https://www.joanncorleyspeaks.com/2016/02/the-one-thing-employee-training-cant-fix.html
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By JoAnn Corley-SchwarzkopfIf you are an HR professional or key decision-maker, please note, "a simple training day" is not going to fix this. Yet many times, that's the choice that's made.
In my experience there are 2 main reasons why:
1. Key leaders, decision-makers do not understand or appreciate the "human experience" in the work environment.
2. There is a disconnect between how behavior (the human experience) impacts revenue. Therefore the "cheapest" prescription is chosen without being clear on the need and the best remedy to meet it. I call that the spray and pray decision. Let's spray out a bunch of information in a "training seminar" and pray it sticks and fixes things.
Read full text here: https://www.joanncorleyspeaks.com/2016/02/the-one-thing-employee-training-cant-fix.html