Sometimes the standard for service in a given industry is god-awful, or terrible. Sometimes if you’re just ‘bad’ you’ll have all the work you can handle. So let’s talk about how you can go from ‘terrible’ to ‘bad’ to ‘mediocre’ to ‘amazing’ using a technique from the founders of Air Bnb.

In this episode we talk about the 10-star experience. What is it? How do you build one, and why should you care? It’s a shorty episode designed to help you build a base of people who LOVE what you do.