In this fun and insightful episode of The 121 Podcast, host Shad Watson sits down with Felicity Sloan from Property Manager Plus, a property manager who truly knows how to think three steps ahead. With years of hands-on experience, Felicity shares how strong negotiation skills, calm problem-solving, and clear communication can turn even the trickiest situations into win-wins for landlords and tenants alike, unpacking what really goes on behind the scenes of property management in a lively, practical conversation.