It’s that time of year again! This month, we’re reviewing the biggest trends and topics in the world of cloud communications in 2021. We hit on the rise of Microsoft Teams, the growing importance of Customer Experience (CX), the continued importance of CPaaS, and more!

As promised, here’s the links to past episodes if you’d like to dive further into these topics:

Micah Singer interview about the Microsoft Teams integration

Karl Anderson (2600Hz CTO) interview about KAZOO 5.x