Making a process simple offers agility as a byproduct argues Gaurav Sabharwal, Head of Business Operations and Technology at Pitney Bowes.

Gaurav and host Briana Okyere discuss:

- The importance of defining ROI — you don’t know what success looks like for a specific task or process if you don’t define it at the outset.

- The importance of building a simple, repeatable process — this can sometimes take much longer than expected.

- How a “why” culture — one which encourages asking why something is done a certain way and how it could be done better — primes a team for change management.

This episode is brought to you by Tonkean

Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.

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