A great apology feels like magic. But do you know what it takes to deliver one? Today, we're zooming in on the art of saying 'sorry,' inspired by Monica Garcia's standout apology in The Real Housewives of Salt Lake City, Season 4, Episode 12. We'll break it down with our handy 'not NICE' acronym to remember how to dodge a bad apology, by pinpointing four tricky pitfalls that can trip up even the best apologisers. I think Monica's apology is the perfect case study because she seems to dodge these common errors with ease!

But before that I make an impassioned speech about how dark it is outside. Apparently podcast prep meant I had to essentially prepare for a post apocalyptic blackout. My smart lamp also keeps turning off because I think it's trying to connect to my circadian rhythms!

Here's the important moments of the episode:

• 00:46 Hiieee: The Darkness!
• 02:39 The Roster For Today
• 05:40 Avoiding Apology Pitfalls: Lessons from Monica's Apology 
• 11:30 Pro Tips to Upgrade Even The Best Apologies

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