We have a great show.  We are meeting with the Telephone Doctor, Nancy Friedman.  Nancy is an expert on customer service, communication skills and sales. Nancy Friedman is a sought-after keynote customer service speaker at annual conferences, franchise and corporate meetings – both large and small. Her programs are inspiring, motivational and entertaining creating a memorable session all attendees can use immediately and forever. Fun, distinctive, fast paced, and energy filled, this customer service speaker’s fast wit and laugh-out-loud audience participation has everyone wanting more. Labeled a “don’t miss” session, Nancy always delivers the ‘goods.  Today, Nancy and I are going to have a conversation on the 4cs of communication – Covid, Civility, Culture, and Customers. 

In Part Two, we play a clip from our popular Great Quotes in Franchising podcast.