In this episode, we talk with Bill Wilson about how to improve business outcomes through training, hiring and changing processes within an organization. Bill has great experience with both large, well known companies to the small mom and pop company. Bill talks about how his team worked with Farmers Insurance to reshape their training program, compensation plan and hiring process and how these changes dramatically improved net profits and company morale. The changes they made lead to the creation of the Farmers Insurance University. Bill is also the author of "The Magic of What, Who, How & Why Not, the Four Keys to improved Business Outcomes" which is the result of his years of practical implementation of the program. Check out this episode for useful information and an entertaining discussion.