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https://www.engati.com/cx-community/scorecard-for-evaluating-customer-centricity

Bob Azman, Chief Customer Officer & CX Consultant at Innovative CX Solutions, talks about the colleague experience and how is it related to customer experience. Bob also gives us a scorecard for evaluating a company’s customer-centricity and how organizations can design customer interactions that exceed customer expectations.

Check out the 200 CX Thought Leaders to follow for 2021 - http://s.engati.com/2z9 

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