Have you ever had a conversation where you felt truly heard, and others where you felt completely misunderstood?

In this Leadership Unscripted episode of Unleash Your Impact, Unlock Others, Rich and Dave unpack the four rules of Supercommunication based on Charles Duhigg’s bestselling book. You'll learn how to recognise and navigate different types of conversations, i.e. practical, emotional, and identity-based, and discover how leaders can avoid misfires and connect meaningfully.

From asking better questions to sharing your goals and understanding emotional triggers, this conversation taps into the importance of intentional leadership communication.

Whether you’re leading a team, engaging with a client, managing a stakeholder, or having a difficult chat at home, this episode will help you unlock the kind of conversations that make change happen.

💡 Key Talking Points

• The 3 types of conversations: Practical, Emotional, Identity
• Why miscommunication happens, and what to do about it
• How to be more transparent with your goals
• What emotional intelligence really sounds like in dialogue
• Identity cues: When someone’s deeper sense of self is in the room