"We often hear about all the things we shouldn’t do in tricky situations, especially challenging conversations with team members.

And let’s face it, no one likes confrontation and no one actually enjoys having difficult discussions at the best of times, let alone when it’s based around negativity, discipline, problems with clients etc.

But just like there are many things for us to avoid in these crucial conversations, there are also some key fundamentals that we must do if we’re wanting to..