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The 6 Stages of Convenience – with Shep Hyken
In this episode, Paul and Shep discuss the keys to convenience – from the most frictionless companies to the genius of the convenience store. Shep Hyken is a New York Times best-selling author and the Chief Amazement Officer at Shepard Presentations, LLC. Check out Shep’s YouTube channel here and follow him on Twitter @Hyken.
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By Rocket SoftwareIn this episode, Paul and Shep discuss the keys to convenience – from the most frictionless companies to the genius of the convenience store. Shep Hyken is a New York Times best-selling author and the Chief Amazement Officer at Shepard Presentations, LLC. Check out Shep’s YouTube channel here and follow him on Twitter @Hyken.