In this episode, Paul and Shep discuss the keys to convenience – from the most frictionless companies to the genius of the convenience store. Shep Hyken is a New York Times best-selling author and the Chief Amazement Officer at Shepard Presentations, LLC. Check out Shep’s YouTube channel <a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fchannel%2FUCrGg8kuQoSJLwdcShY35eBw&data=04%7C01%7C%7Ca0792e291d8142d7337208d8befa46de%7Cbf0b48c768944eb6bf538621676ccee4%7C0%7C0%7C637469329449720627%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=HVXr7XD4MLtTdgkZJ%2Fut4kbfbgGcR4eXQ7UcDklZwAc%3D&reserved=0" rel="noopener noreferrer" target="_blank">here</a> and follow him on Twitter <a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FHyken%3Fref_src%3Dtwsrc%255Egoogle%257Ctwcamp%255Eserp%257Ctwgr%255Eauthor&data=04%7C01%7C%7Ca0792e291d8142d7337208d8befa46de%7Cbf0b48c768944eb6bf538621676ccee4%7C0%7C0%7C637469329449730624%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=cnSWrRQN7ldfySMDx9viSUiSt6epBp8BlZ7NsyvSmhA%3D&reserved=0" rel="noopener noreferrer" target="_blank">@Hyken</a>.

In this episode, Paul and Shep discuss the keys to convenience – from the most frictionless companies to the genius of the convenience store. Shep Hyken is a New York Times best-selling author and the Chief Amazement Officer at Shepard Presentations, LLC. Check out Shep’s YouTube channel here and follow him on Twitter @Hyken.

In this episode, Paul and Shep discuss the keys to convenience – from the most frictionless companies to the genius of the convenience store. Shep Hyken is a New York Times best-selling author and the Chief Amazement Officer at Shepard Presentations, LLC. Check out Shep’s YouTube channel <a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fchannel%2FUCrGg8kuQoSJLwdcShY35eBw&amp;data=04%7C01%7C%7Ca0792e291d8142d7337208d8befa46de%7Cbf0b48c768944eb6bf538621676ccee4%7C0%7C0%7C637469329449720627%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=HVXr7XD4MLtTdgkZJ%2Fut4kbfbgGcR4eXQ7UcDklZwAc%3D&amp;reserved=0" rel="noopener noreferrer">here</a> and follow him on Twitter <a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FHyken%3Fref_src%3Dtwsrc%255Egoogle%257Ctwcamp%255Eserp%257Ctwgr%255Eauthor&amp;data=04%7C01%7C%7Ca0792e291d8142d7337208d8befa46de%7Cbf0b48c768944eb6bf538621676ccee4%7C0%7C0%7C637469329449730624%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=cnSWrRQN7ldfySMDx9viSUiSt6epBp8BlZ7NsyvSmhA%3D&amp;reserved=0" rel="noopener noreferrer">@Hyken</a>.&nbsp;

The 6 Stages of Convenience – with Shep Hyken

Digital: Disrupted is a weekly podcast sponsored by Rocket Software, in which Paul Muller dives into the unique angles of digital transformation — the human side, the industry specifics, the pros and cons, and the unknown future. Paul asks tech/business experts today’s biggest questions, from “how do you go from disrupted to disruptor?” to “how does this matter to humanity?” Subscribe to gain foresight into what’s coming and insight for how to navigate it.

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The 6 Stages of Convenience – with Shep Hyken

The 6 Stages of Convenience – with Shep Hyken