Customer Experience Leaders

The 7 things you must know to create a great company culture | The Power of Company Culture, Author, Chris Dyer


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Chris Dyer is the founder and CEO of PeopleG2, a company that provides background checks and human capital intelligence. He’s also the author of a new book called "The Power of Company Culture: How Any Business Can Build a Culture That Improves Productivity, Performance and Profits". In this episode, we discuss how to change the culture in an organisation and why it's important to take staff along on the journey.

 

Resources mentioned:

  • The Power of Company Culture (book), by Chris Dyer.
  • Turn the Ship Around! (book), by David Marquet.
  • Daniel Pink’s Books
  • Give and Take (book), by Adam Grant.
  • Work Clean (book), by Dan Charnas.
  • Work Rules (book), by Laszlo Bock.
  • The Undoing Project (book), by Michael Lewis.
  • 6Q (feedback software)
  • Culture Amp (feedback software)

 

Key takeaways (starts at 36:40):

  1. The key to cultural transformation is transparency
  2. Listen with the intention to understand
  3. Avoid survey hell. Make your staff check-ins short but regular.
  4. Find (fun) ways for different people to play the devil’s advocate
  5. Think about the state of mind of your staff when trying to take them on your journey


This show is produced in collaboration with Wavelength Creative. Visit wavelengthcreative.com for more information.

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