Design Leadership Insights

The 89% Solution: How to Build and Retain a High-Performing Design Team

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In this episode, Paul reveals the strategies behind achieving an impressive 89% retention rate across a global team of 16 designers. Learn about the PETaLS framework for meaningful one-on-ones, creating personalized growth paths, building psychological safety through structured critique, and empowering designers by involving them in the business context behind their work.

Key takeaways include:

  • Implement a structured framework for one-on-ones that go beyond surface-level updates
  • Make growth visible through personalized development plans connected to real project opportunities
  • Create psychological safety through structured critique and feedback processes
  • Involve designers in business context to help them understand the "why" behind their work
  • Use the Bridge Principle to connect user needs and business objectives
    • ...more
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