In this episode of Accessibility Breakdown, Mark Miller and Justin Stockton dig into three timely accessibility topics: online retail accessibility, CSUN’s new innovation track, and whether PDFs are finally on the way out.They start with an article by Claire McDonald, based on research from Nexer’s The Hidden Journey report, which highlights how online retail still creates major barriers for disabled shoppers. Mark and Justin discuss why these issues keep happening, how cart abandonment and loyalty intersect with accessibility, and why the problem often comes down to leadership, ongoing integration, and organizational maturity rather than a one-time audit.
Next, they shift to CSUN’s upcoming innovation track, a new initiative designed to give accessibility innovators a place to present ideas, get feedback, and connect with vendors and users. They explore how this could become a kind of incubator for assistive technology, and why CSUN continues to evolve as a hub for both established companies and new ideas.
Finally, they discuss an article asking whether we’re witnessing the slow death of the PDF. The conversation covers the limits of PDFs on mobile, the challenge of maintaining accessible PDFs at scale, and why HTML often provides a more flexible and user-friendly alternative. They also reflect on how PDFs became so entrenched in the first place and why many organizations are still trying to move away from them.