Culture isn't just a buzzword—it's the invisible force shaping every interaction in your practice. In this episode of The Practice Leader Podcast, Paul and Zed sit down with Natalie Johnson, an expert in optimizing organizational performance, to explore how practice administrators can intentionally shape a healthy, connected culture.

You'll learn how to:

• Spot and address "accidental culture" that's hurting performance

• Set group norms that guide behavior without endless policies

• Reduce workplace friction by assuming positive intent

Whether you're facing gossip, disengagement, or constant firefighting, this episode gives you practical strategies to turn culture into one of your biggest assets.

Powered by ASCENT: https://www.askascent.com

Check out the upcoming ASCENT Meeting: https://www.askascent.com/page/ASCENT2025Agenda

Connect with Natalie: https://www.linkedin.com/in/natalie-johnson-ms-636a407/