Kate sat down with Shawn Farris to discuss his approach to cutting through the AI hype and the practical realities of integrating artificial intelligence into contact center operations.Explore Shawn's standardized approach to evaluating vendors, including an "express" 15-question RFP that helps leadership filter out noise and identify true partners.

Kate sat down with Shawn Farris to discuss his approach to cutting through the AI hype and the practical realities of integrating artificial intelligence into contact center operations. Explore Shawn's standardized approach to evaluating vendors, including an "express" 15-question RFP that helps leadership filter out noise and identify true partners.

The AI Diaries: 15 Questions, Defining Requirements via Mini-RFP

Most AI content is either magical marketing claims or dense technical jargon. The AI Diaries is neither. Host Kate Nelson talks to the skeptics, the early adopters, the accidental experts, and the ones who are still figuring out what's even going on.The people who'll give you their raw POV...not just what sounds nice on a moderated panel.Honest conversations. Unfiltered takes. The unrehearsed, non-curated content we've all been looking for.

Business

Technology

Most AI content is either magical marketing claims or dense technical jargon. The AI Diaries is neither. Host Kate Nelson talks to the skeptics, the early adopters, the accidental experts, and the ones who are still figuring out what's even going on. The people who'll give you their raw POV...not just what sounds nice on a moderated panel. Honest conversations. Unfiltered takes. The unrehearsed, non-curated content we've all been looking for.

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The AI Diaries: 15 Questions, Defining Requirements via Mini-RFP

The AI Diaries: 15 Questions, Defining Requirements via Mini-RFP