Ellie Duncan, head of content at Open Banking Expo, welcomes onto the podcast Nadia de Villa, senior vice president, business development and innovation solutions at GFT Canada, and Alastair Angus, chief information officer at Prospect 33. Nadia and Alastair discuss the latest GFT Banking Disruption Index and what it revealed about how financial institutions (FIs) are using AI to improve fraud detection. They also explain how adoption of AI by banks and FIs is changing customer expectations at the point of interaction. Finally, they talk about the intersection between Open Banking and AI, and the implications for data quality.