The Contact Center Gurus

The AI Secrets Most Companies Don’t Know (Yet)


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Host: Darren Prine
Guests: Brad Garner & Aaron Symbolik (Krista)

What can AI really do for enterprises right now? Spoiler: it’s far more than chatbots and hype. In this episode, we dive into real-world wins, missed opportunities, and why leaders can’t afford to “wait and see” when it comes to AI adoption.

Key topics include:

Enterprise-wide AI impact: beyond ChatGPT

How AI solves bottlenecks across knowledge, documents, decisions, and people

Case Study 1: A national alarm company saving $1M+ a year on truck rolls

Case Study 2: A title agency automating 9 forms for faster closings

Co-Pilot vs Autopilot: from AI assist to end-to-end automation

The “Star Trek computer” vision—is it closer than we think?

Why “wait and see” on AI is a career-limiting move

ROI proof: replacing 6+ FTEs with AI for less than the cost of one

Guest Bios:

Brad Garner – Senior Strategist at Krista, helping organizations unlock enterprise automation and streamline operations.

Aaron Symbolik – Head of Solutions at Krista, passionate about translating business needs into AI-powered wins.

Produced by Darren Prine and the Cloud Tech Gurus team. Subscribe for more insights from industry leaders.

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The Contact Center GurusBy Jessica Voss