Is AI going to be relegated to a productivity-efficiency in the banking sector or do the horizons expand into innovation as well? In part two of the series on Bringing Data and AI to Life, host Amy Horowitz, VP of the Data Governance and Data Integration Solution Sales team, Informatica, welcomes back Joseph Pelasari and Desigan Reddi  from Wescom Financial, for a further deep-dive on the potential of AI in the banking industry, the practical ways it’s currently driving innovation and what the future holds in terms of AI capabilities and adoption.


What You’ll Learn

• How to leverage AI to cut call centre time by 30 seconds and improve service quality
• The methodology for scaling AI quality control from sampling to analyzing 100% of customer calls
• Why data quality and curation are crucial foundations for successful AI implementation in financial services
• How to achieve first-contact resolution using AI-powered knowledge bases and automated responses
• The framework for expanding AI capabilities into lending and investment services while maintaining regulatory compliance

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This podcast is brought to you by Informatica, the leader in enterprise cloud data management.
Links:
Joseph Pellissery on LinkedIn: https://www.linkedin.com/in/josephpellissery/ Design Reddi on LinkedIn: https://www.linkedin.com/in/desiganreddi/ Wescom Financial Website: https://www.wescom.org/ Amy Horowitz LinkedIn: https://www.linkedin.com/in/amyhorowitz Informatica Website: https://www.informatica.com/ 

If you enjoyed this episode, please visit:Informatica.com

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Previous guests include:
Salema Rice host of Data Governance and Data Integration Solution Sales, Willem Koenders of ZS Associates, Tanja Ubert of Rotterdam University of Applied Sciences, Graeme Thompson of Informatica

Check out our Top episodes:

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