In this conversation, Chris Suchánek and Angela Baldasare discuss the critical role of phone handling and lead management in medical practices. They emphasize the importance of training front desk staff, understanding consumer needs, and building relationships over traditional sales tactics. Angela shares insights on common mistakes practices make, the necessity of empathy in patient interactions, and effective follow-up strategies. The discussion also highlights the significance of leveraging technology to manage leads and improve practice success.

In this episode, Chris Suchánek welcomes Mark Theis, a key figure in the Aesthetic Society, to discuss the evolving landscape of aesthetic medicine. Mark shares his background in hospitality and how it parallels the aesthetic industry, emphasizing the importance of member experience and education. He highlights the Aesthetic Society’s commitment to maintaining its leadership role amid a rapidly changing market, with a focus on both surgical and non-surgical practices. Mark also discusses the organization’s new initiatives, including the introduction of the Allied Pro membership for non-surgical professionals, which aims to enhance education and community support.

Cameron Full, founder of Referral Lab, discussing the challenges and opportunities in referral management for dental practices. Cameron shares insights on the importance of tracking referrals, leveraging data for efficiency, and the role of community and education in practice growth. He emphasizes that understanding the nuances of referral management can lead to significant improvements in practice performance and patient care.

In this episode, Chris Suchánek interviews Marni Blythe, CEO of Full Pocket Coaching and Consulting. Marnie shares her journey from corporate marketing to entrepreneurship, emphasizing the importance of culture, core values, and leadership in business. She discusses the challenges practices face during growth and how her role as a fractional COO/CMO can help organizations navigate these challenges. Marnie also introduces her Full Pocket Method, which combines mindset, tools, and execution to foster sustainable growth in practices.

In this episode, Amy Anderson, founder and CEO of ACG Practice Partners, discusses the unique challenges faced by specialty medical practices. They explore operational inefficiencies, the importance of workflow and team training, and the critical aspects of change management. Amy emphasizes the need for clear processes, effective communication, and reframing overwhelm in medical practice to prevent burnout. The conversation highlights practical strategies to enhance practice management and foster a supportive environment for healthcare professionals.

Dr. William Bruno, a board-certified plastic surgeon in West Hollywood, discusses integrating wellness into plastic surgery. Dr. Bruno shares his personal health journey, which led him to focus on wellness and longevity, emphasizing the importance of nutrition, exercise, and social connections. He discusses the role of digital coaching programs in helping patients achieve long-term health goals and the transformative impact of surgery on patients’ lives. The conversation highlights the need for proactive health management and the significance of community in enhancing quality of life.

In this episode of the Ailm Practice Education Series, host Chris Suchánek interviews Dana Hatch, founder and CEO of DH Consulting and Coaching. They discuss the importance of mindset in practice success, the role of leadership and employee engagement, and the necessity of building a strong foundation for growth. Dana shares insights on aligning services with market demand, the impact of influencers in the aesthetic space, and the challenges practice owners face when scaling. The conversation concludes with key insights for practice owners to evaluate their business and ensure long-term success.

In this episode, Tami shares her perspective on the unique power of in-person events to transform patient relationships, increase case acceptance, and elevate brand perception. As the founder of a firm dedicated to branding and marketing for fee for service medical practices, Tami walks us through what it takes to design and execute events that not only look good but drive real results.

In this episode, Dr. Kimberly Evans, a board-certified OB-GYN and aesthetic medicine specialist, discusses her journey in expanding women’s healthcare to include sexual wellness and overall well-being. She emphasizes the importance of listening to patients’ needs and creating a safe space for discussions about intimacy and sexual health. Dr. Evans shares insights on hormone therapy, innovative treatments like ExoMind, and the integration of traditional med spa services with wellness practices. Her passion for helping women and couples rediscover intimacy and improve their quality of life shines through as she highlights the transformative power of holistic care.

Facundo Formica CEO of Symplast discusses the evolution of patient engagement and practice operations, emphasizing the role of mobile AI and integrated platforms. He highlights the importance of asynchronous communication, AI innovations, and the need for centralized data to enhance patient experience. Facundo also shares key insights for practices to streamline operations and focus on patient care.