Joseph Michelli's "The Airbnb Way" examines Airbnb's leadership principles, focusing on how the company fosters growth through loyalty, community, and belonging. The text explores various aspects of Airbnb's operations, including its technology, host and guest experiences, and commitment to social impact. Michelli highlights the importance of communication, trust, and empathy in creating positive customer experiences. The excerpt also discusses Airbnb's initiatives to promote economic empowerment, diversity, and accessibility.