The Alldus Podcast - AI in Action

Today's guest is Patrick Wilson, Director of Software Engineering at ServiceNow. Inside and outside their organizations, ServiceNow's customers trust a single, AI enabled-platform to free people to do their best work. This AI platform offers apps that can predict issues, automate processes and create time for innovation. 85% of the Fortune 500® have modernized their technology with the ServiceNow platform.

In the episode, Patrick talks about:

His career journey to leading ServiceNow's dev team,

How Developer Enablement modernizes ServiceNow's scripting and development tools,

ServiceNow’s SDK to enable local, code-based app development,

ServiceNow IDE’s cloud-based, integrated and accessible development environment,

ServiceNow's AI code assist tool boosts development efficiency,

How ServiceNow integrates pro code with no-code tools effectively,

Making ServiceNow accessible for JavaScript developers,

Possibilities of integrating generative AI into ServiceNow products,

How to reach out to the ServiceNow community for support

Today's guest is Patrick Elder, Director of Data and AI, Centre of Excellence at ECS. Founded in 1993, ECS is a leading provider of solutions in science, engineering and advanced technologies, including cloud, cybersecurity, AI, data and enterprise transformation solutions. The company takes pride in serving the military, federal civilian and commercial clients with a collaborative, customer-first approach to solving critical and complex challenges.

At ECS, they invest in the people, processes and technologies to help their customers achieve data readiness. The ECS Data and AI Center of Excellence is their hub for thought leadership, training, and innovation. The CoE ensures the responsible research, development and application of artificial intelligence towards public safety, security and prosperity. Whatever your mission, ECS has the data, AI and ML experts to help achieve your organization’s goals.

In this episode, Patrick discusses:

His journey from programming basics to leading data strategy at ECS,

ECS Federal’s focus in data, AI, cybersecurity and modernization,

The CoE’s offerings in strategic vision, support and innovation,

How ECS's AI factory drives secure, innovative model development,

Emphasizing innovation, customer experience and responsible AI,

How AI will drive federal proposals, emphasizing pre-trained models and efficiency,

The importance of growth, mentorship and an inclusive, connected culture

Today's guest is Aly Skidmore, ServiceNow Platform Owner at abrdn. Founded in 1825, abrdn is a global investment company that helps clients and customers plan, save and invest for the future. They are structured around three businesses - Investments, Adviser and Interactive Investor - each focused on the changing needs of their clients.  The company's focus on four key strategic priorities - Asia, Sustainability, Alternatives, UK savings and wealth - enables them to meet the needs of clients across a range of markets.

Aly is an energetic and creative ITIL 4 certified managing practitioner with extensive and varied experience in the implementation, running and ongoing transformation of IT services, enterprise service management toolsets and platforms. As a Platform owner and product lead, she is responsible for all aspects of the platform lifecycle for ITSM, SPM, SAM, ITOM and Event Management.
She is currently leading the delivery of a two year strategic roadmap of platform growth and maturity across ITOM, AIOps, Service Management modernization and more.

In the episode, Aly discusses:

Her 20+ year journey in IT, service management and ServiceNow,

An overview of abrdn’s ServiceNow platform from major growth and upgrades,

How Platform Owners adapt ServiceNow to diverse, evolving needs,

Why networking with platform owners provides crucial support and empathy,

Important to prioritize people, support your team and foster growth,

The need to focus on outcomes, build trust and respect stakeholders,

Why ServiceNow's capabilities require bridging gaps with stakeholders' perceptions,

How ServiceNow user groups offer supportive, vibrant networking opportunities,

The diverse and supportive ServiceNow ecosystem with strong inclusivity,

How the industry has made progress, but the fight for full equality continues

Today's guest is Yaniv Shimoni, Co-Founder at Take2 AI. Founded in 2021, Take2 AI is an AI-Powered job simulation platform for sales recruiting and training. Take2 AI helps companies generate tailor-made simulations of real-world sales scenarios that vet job applicants for skills, behavioral attributes and culture fit. By leveraging generative AI, they recreate company and role specific sales scenarios that not only provide high-signal performance data to employers, but also immerse job applicants in the role, leading to fewer miss-hires and reduced short-term attrition.

In this episode, Yaniv discusses:

His journey to co-founding Take2 AI,

Providing AI-powered job simulations for sales recruiting success,

Automating sales hiring using LLMs to reduce churn,

How Take2 reduces attrition and improves sales hiring,

An insight into the team and working culture at Take2,

Shifting to a scalable, self-managed product with customizable simulations,

Opportunities to join a top team with cutting-edge AI and impact

To find out more about all the great work happening at Take2 AI, check out the website www.take2.ai or contact Yaniv/one of his co-founders at [email protected].

Today's guest is Dallas Blattner, Senior Director, ServiceNow Practice at CRI Advantage. Founded in 1988, CRI Advantage is an industry-leading IT services provider with over three decades of experience serving federal, state and local government agencies and commercial clients. They help customers achieve business-driven digital transformation through their featured product suite., assisting you in eliminating tedious IT processes and maximizing the full potential of your technology.

Dallas is a highly innovative Senior ServiceNow Delivery Director with over ten years of professional experience. He is a Subject Matter Expert regarding ServiceNow Product Suites, Applications and Modules, government, SLED and commercial subcontracts, especially within Information Technology and Service activities and the Federal Acquisition Regulations. Dallas is policy-driven and team-spirited with a talent for problem solving and strategic thinking.

In the episode, Dallas discusses:

His unconventional IT journey leading to a passion for ServiceNow,

An overview of CRI as a specialized IT firm excelling in niche markets,

Bridging sales and delivery to showcase ServiceNow's potential,

His career growth through immersion, continuous learning and strong foundations,

Excitement for AI advancements and growth in ServiceNow’s capabilities,

Emphasis on cultural fit, people and customer service

Today's guest is Eddie Kirkland, Principal Data Scientist at ICF. Founded in 1969, ICF is a global advisory and technology services provider that combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change and shape the future. Through deep domain expertise and cutting-edge digital services, the team at ICF are helping clients contribute to a healthier planet, create more resilient and equitable communities, and support and grow economic development.

Eddie is currently a Principal Data Scientist with ICF, serving the Centers for Disease Control in the metro Atlanta area. A data science team leader with proven generative AI, machine learning and software development skills, he pairs data science and engineering ability with solution design and communication acumen gained in 20 years of organizational leadership. Eddie is recognized as a strategic leader and contributor on data science teams with a dynamic ability to translate complex concepts into relatable and actionable information.

In this episode, Eddie talks about:

His career journey from music to a passion for data science

Combining subject matter and technological expertise for global betterment,

Applying AI expertise ethically across diverse client projects,

How Generative AI unlocks text data's potential, requiring ethical use,

Piloting generative AI to transform data processing tasks,

Creating safe spaces for AI experimentation and small models,

How ICF provides a supportive culture and meaningful, impactful work

Today's guest is Bahar Niakan, Managing Director, HR Modernization at Intact Technology. As the 2024 ServiceNow Federal Partner of the Year, Intact technology has intentionally designed every aspect of their business to incentivize quick outcomes and clean, scalable technology that people are actually eager to use. This allows your ServiceNow platform to quickly and seamlessly evolve alongside shifts in your organization, enabling you to achieve more, better and faster.

In this episode, Bahar talks about:

Her career from Government leadership, HR transformation to ServiceNow,

How Intact integrates ServiceNow for efficient federal/private sector operations,

How ServiceNow & AI empowers efficiency and customer support innovations,

Why Intact Technology is a great place to work

Today's guest is Risto Miikkulainen, VP of AI Research at Cognizant Advanced AI Labs. Since 2013, the team has focused on research, innovation and the development of advanced AI technologies that further the application of AI to surface opportunities and make better decisions, serving clients and the society at large. Coming together as the Cognizant Advanced AI Lab, the team remains committed to bridging science and the pragmatic application of AI, to foster a better, more productive and innovative future for businesses and society alike.

Risto's current research focuses on methods and applications of AI in decision-making, particularly those based on neuroevolution, as well as neural network models of natural language processing and vision. At Cognizant, and previously as a CTO of Sentient Technologies, he is scaling up these approaches to real-world problems. As an AAAI, IEEE and AAIA Fellow, Risto is an author of over 500 articles in these research areas, with his work on neuroevolution recently being recognized with multiple awards. 

In this episode, Risto talks about:

His journey from academia to AI deployment at Cognizant AI Labs,

Empowering human decision-making through AI,

Use Case: Winning an award for collaboration on improving Botox evaluation,

Why AI implementation needs practical adaptation and broad collaboration,

An insight into the team’s work within research and development,

The AI Labs focus on R&D, thought leadership and AI for good,

His top advice to require strong fundamentals, critical thinking and adaptability

Today's guest is Drew Hartley, Vice President of Solutions Engineering at pWin.ai. Founded in 2023, pWin.ai is the first ‘thoughtful’ AI copilot for proposal writing, built with Shipley’s best practices inside to revolutionize your business development process and help you win more business. Shipley’s industry-leading expertise and pWin.ai’s cutting-edge AI technology come together to offer a comprehensive solution that empowers your team to focus on what matters most.

Drew is an experienced organizational leader and operator with a diverse background across consulting, software, tech and product engineering domains. He leads the solutions/sales engineering team at that is the face of the pWin.ai product to prospective customers. Drew and his team showcase and demo the powerful pWin.ai product, lead customer trials, teach and support classes, guide the direction of the product to prospective customers, and serve as the face of the product to customers. 

In this episode, Drew talks about:

His AI journey to date from building teams to impactful tech solutions,

How pWin.ai crafts top-quality and efficient proposal drafts,

Creating high-quality proposals using Generative AI,

How partnerships with Shipley and Microsoft boosted proposal speed,

The journey from learning, testing, iterating and scaling,

His excitement about rapid progress and evolving AI potential

Today's guest is Paul Lyons, Vice President, Global Alliances & Channels at Sakon. Founded in 2003, Sakon is on a mission to help enterprises simplify the way people connect to each other and the world. As devices and networks propel the future of work, Sakon is driving the associated process automation next wave. Sakon’s Cloud Applications combined with the most seasoned team of telecom service practitioners has enabled 100’s of the largest enterprises all over the world to Understand, Manage and Transform their device and communication service estates.

Paul is a passionate, Channels & Alliances leader that always makes an impact, including selling SaaS, PaaS and AI to enterprise multinational Fortune 500 clients. He has over 15 years of experience building go to market channels, alliances teams and programs, and over 10 years of direct sales and business development experience in the SaaS space. Paul has also worked for over eight years in SaaS channels, and alliance creation and development with enterprise software, ServiceNow, Workday and Salesforce.

In this episode, Paul talks about:

His journey from telecom sales to extensive experience with ServiceNow,

How Sakon manages mobility and telecom assets via ServiceNow integration,

Creating a Unified platform for managing mobile and fixed networks,

Why partnership success hinges on mutual value and client benefits,

Continuous innovation and efficient management of global teams,

Focus on brand visibility and growth through strategic partnerships,

Their entrepreneurial culture, collaborative leadership and innovative opportunities