Today's guest is ServiceNow: Michael Thunberg, Managing Director Nordics at Plat4mation in Sweden. Founded in 2013, Plat4mation are a global IT consultancy company that makes work flow with ServiceNow. It is their goal is to boost workforce productivity and happiness by implementing solutions that provide great experiences and ensure work flows intelligently across and between organizations. Furthermore, they future-proof their solutions by enabling customers to continually measure and improve performance.

During his career, Michael has developed businesses to work as efficiently and lean as possible leveraging possibilities using IT as an enabler and leveraging the true potential of the companies data using the latest technologies, such as ServiceNow and advanced/predictive analytics. His industry experience includes helping large global corporations, public agencies as well as medium sized companies in different segments such as public sector, logistics and transportation, media, energy and more.

In the episode, Michael talks about:

His nearly 30 years in tech, leading ServiceNow growth in Nordics,

Choosing Plat4mation for customer value, innovation and global growth,

Focusing on growth in Sweden & Finland, and team expansion,

Excelling in HRSD, AI, ERP, manufacturing and platform health,

Helping customers maximize ServiceNow value, improving efficiency and satisfaction

Today's guest is Sumayah Rahman, Director of Data Science – Machine Learning and Infrastructure at Cedar. Founded in 2016, Cedar came to their co-founder after a nightmarish personal journey through the healthcare system led to confusion, frustration and disappointment. One thing was clear: The system needed to change. Because when the patient experience is convenient and clear, it leads to significantly better outcomes for providers, payers and the people they serve. Cedar’s mission is to make healthcare more affordable and accessible through their consumer-friendly platform.

Sumayah leads the Machine Learning and Data Infrastructure at Cedar, where they build data infrastructure and tooling that transforms and organizes data in a way that enables insights and data products. Furthermore, they work to improve the Cedar Suite by developing and deploying data-powered features that utilize machine learning and rules-based algorithms. Their ultimate goal is to create the best healthcare financial engagement platform - that’s powered by data science, smart product design and personalization - to help make healthcare more affordable and accessible for all.

In this episode, Sumayah talks about:

Her diverse background in health, FinTech, data science & behavioral economics,

Leading AI/ML initiatives to improve patient financial experiences at Cedar,

Growing ML efforts at Cedar to drive product and strategy,

Her career journey from Apple to Cedar, blending tech and strategy,

Cedar’s bold, collaborative innovation with actionable teamwork,

Introducing AI-driven Cedar Support to enhance healthcare billing efficiency,

Hiring ML and AI experts with structured problem-solving,

Valuing impactful, patient-focused work guided by AI principles

Today's guest is Scott Carver, ServiceNow Product Owner at Rolls-Royce. Rolls-Royce have been at the forefront of innovation for more than a hundred years, helping to power, protect and connect the modern world. Today, they are working on a multi-year transformation to unlock their full potential. They're building on their enduring, distinctive strengths to create a high-performing, competitive, resilient and growing Rolls-Royce. They will continue to design, build and maintain systems that provide mission-critical power to customers.

Scott has worked with Rolls-Royce for the past 16 years, including serving as a ServiceNow Platform Owner since September 2021. Scott and his team enable more than 40,000 people to access help and support from Group Business Services (including HR, Finance, Procurement and Workplace). He is passionate about delivering moments that matter and providing effortless journeys through digital experiences in the ServiceNow platform.

In the episode, Scott talks about:

His 16 years at Rolls Royce, transitioning through various roles,

Digitizing the severance process, reducing manual work and paperwork,

Improving processes and adding value through innovation,

How ServiceNow improve their employee experience and system adoption,

Automating processes to improve efficiency and productivity,

Improving transparency, efficiency and personalized user experiences,

Engaging advocates, leadership and feedback to drive successful platform adoption,

How App Engine enables customizable automation and streamlined processes,

ServiceNow's success stories drive broader adoption and investment

Today's guests are Jon Klonsky, Co-Founder and CEO & Amarja Deshpande, ServiceNow Engineering Practice Head at HaloKinetic. Founded in 2023, HaloKinetic are exclusively dedicated to implementing ServiceNow solutions that exceed expectations and deliver measurable outcomes. Their approach combines hands-on expertise with a deep understanding of platform best practices. HaloKinetic don’t just deliver implementations, they tailor holistic strategies that focus on organizational impact for clients.

In the episode, Jon and Amarja talk about:

Their background and journey to HaloKinetic,

HaloKinetic as a Boutique ServiceNow partner focusing on mid-market,

How their lift accelerator streamlines IT solutions tailored for law firms,

Their rigorous hiring, strong culture and growth opportunities,

How Gen AI in ServiceNow impacts speed, efficiency and automation,

Their focus on prioritizing relationships, quality and innovation,

Plans for growth over the next few years

Today's guest is Stephen Bailey, Chief Technology Officer at Chainbridge Solutions. Founded in 2010, Chainbridge Solutions is a woman-owned small business specializing in workforce security software solutions for the public sector. Their solutions have been rigorously tested and implemented across numerous government agencies and organizations, incorporating optimal PERSEC workflows that align with government regulations and industry best practices.

Stephen is crucial in driving the technical, strategic and innovation efforts at Chainbridge Solutions. With over 25 years of experience in the Federal IT sector, Stephen brings a proven track record in technology integration. Stephen leads the R&D team, which incubates new ideas and innovations to enhance Chainbridge Solutions’ application modernization capabilities. He is the driving force behind the company’s technological evolution, consistently aligning IT strategies with the ever-evolving demands of the digital landscape.

In the episode, Stephen talks about:

His Federal GovCon career from HR to CTO at Chainbridge,

How Chainbridge improves federal background checks for safer onboarding,

Prototyping solutions to enhance efficiency for federal clients,

Streamlining DoD budgeting workflows with a ServiceNow tracking solution,

How their dedicated Scrum teams tailor solutions to client needs,

How BRIDGESECURE simplifies continuous vetting for federal compliance,

Focus on applying AI to federal use cases through ServiceNow,

Seeking skilled, communicative engineers for growth and product management,

Why ServiceNow is a great career accelerator & why strong communication is key,

Offering a fast, nimble and innovative work culture

Today's guest is Nerys Mutlow, Senior Cloud Advisory Executive & Managing Director - Leading ServiceNow Business Group UK&I at Accenture. Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. They are committed to creating positive change around the world and ensuring they act as responsible business leaders for their people, their clients and the communities they call home.

Nerys is an experienced senior business leader and executive, strategist and enterprise architect with extensive experience leading businesses and delivery organisations in the IT and services industry. She has expertise building and leading large technical and consulting businesses, and driving tangible improvements which enable the rapid growth and profitability of the business. In her current role, Nerys is responsible for their sales and capability development to develop a high performing and high growth ServiceNow business.

In the episode, Nerys discusses:

Her Diverse IT career from resilience, innovation and bridging tech-business gaps ,

How she embraced discomfort, took risks and pushed boundaries to grow ,

How her flexible career path focused on closing skill gaps and growth ,

Advice to practice, video yourself and refine messaging for better presentations ,

How ServiceNow's supportive community and continuous learning keep professionals relevant ,

Advice to find mentors, believe in yourself and support others' success 

Today's guest is Andrea Kis, Strategic Partner Director at Capgemini UK. As a leading strategic partner to companies around the world, Capgemini have leveraged technology to enable business transformation for more than 50 years. They address the entire breadth of business needs, from strategy and design to managing operations. To do this, they draw on deep industry expertise and a command of the fast-evolving fields of cloud, data artificial intelligence, connectivity, software, digital engineering and platforms.

Andrea is a recognized service management expert, who specializes in enterprise service management, operating model and service design, transformation, innovation and customer experience, including the design and mapping of human centric services and user journeys. She is an experienced program and project manager, who has delivered and managed global consulting engagements in various industries and sectors. Andrea is also an active speaker who has presented at numerous conferences and industry forums globally.

In the episode, Andrea discusses:

How ServiceNow evolved from ticketing tool to an essential IT solution

Her journey into the world of technology

Building relationships, solving problems and staying updated on technology

How authenticity, empathy, humor and kindness builds strong relationships

Why Tech jobs should focus on human elements, relationships and adoption

An overview of RiseUp's tech career opportunities and offerings

How Generative AI enhances daily life, adding convenience and efficiency

Today's guest is Jeff Mondick, ServiceNow Platform Leader at Silver Tree Consulting. Founded in 2014, Silver Tree brings best-practice change management, process optimization and solution & service integration to streamline IT Operations. By providing continuous improvement and innovation, they deliver the most effective business outcomes with lowest possible TCO. It is their mission to enable Mid-Market and Non-profit organizations to reach their full business potential through technology. 

Jeff is a visionary leader with a passion for using ServiceNow and AI to solve IT's most complex problems, and a focus on groundbreaking methodologies to rapidly implement new and exciting capabilities and technologies. Jeff has over 13 years of experience implementing and supporting ServiceNow, including multiple enterprise implementations, organization design, leadership, and strategy. This experience includes implementing and supporting some of the largest and most complex instances of ServiceNow.

In the episode, Jeff talks about:

His journey to leading major ServiceNow transformations across industries,

How SilverTree provides AI solutions and donates profits to job training,

Guiding small clients in ServiceNow, AI and growth,

Their growing remote team with skilled, impact-driven and adaptable talent,

Seeking passionate, adaptable problem-solvers to drive innovation forward

Today's guest is Erika Flora, President/CEO at Beyond20. Founded in 2006, Beyond20 is a ServiceNow Elite Partner on a mission to change work life. They deliver on that promise through training, advisory and implementation services, empowering their clients to accelerate organizational transformation and see rapid time to value through ServiceNow. Their platform migration expertise ensures their clients migrating from legacy platforms are able to achieve the benefits of the NOW platform without data loss or business disruption.

Erika is a  microbiologist turned Project Manager turned Entrepreneur, currently serving as President and CEO of Beyond20. She found her passion in her first job as a PM, where she got the chance to lead an organizational transformation. She saw, firsthand, the dramatic improvements an organization could make in addressing their people, process and technology issues. What "gets her up in the morning" is the chance to help their customers grow, learn, think in new ways, and become dramatically better than they are today.

In the episode, Erika talks about:

Her journey from microbiology to project management to co-founding Beyond20,

Offering rapid ServiceNow implementations for private and government clients,

Leading with industry expertise, best practices and strategic IT solutions,

Values of curiosity, ownership, client focus, agility and rapid solutions,

What the near future holds for Beyond20,

What makes Beyond20 a great place to work

Today's guest is Andy Venables, Chief Technology Officer at POPX. Founded in 2018,POPX are a team of MSP seasoned technologists and service specialists who believe that every MSP has the right to access transformation technology that delivers the best customer experience. It is their mission to transform technology services with “next level workflow automation,” so their customers can self-serve in an efficient, zero-touch and scalable way.

Andy has led large and complex software solution implementations across IT and technology stacks for many years. He has a remarkable background working with and improving the operations of Managed Service Providers and software houses before a notable tenure of over six years at ServiceNow as a Senior Architect.  Andy is a strong advocate of aligning technology to value-generating business outcomes, a methodology he applies to all POPX deployments. 

In the episode, Andy talks about:

How his Lifelong passion for tech led to his ServiceNow career,

Realizing a passion for tech over sales,

How his time with ServiceNow sparked transitioning into his own ServiceNow consultancy,

Thriving on strong direction, culture and a collaborative ecosystem,

PopX’s managed ServiceNow services to ensuring lasting customer success,

How certifications build client confidence, but outcomes matter most for POPX,

The pace of change is accelerating powered by Gen AI