Join Marc Rudkowski, Douglas Park and, special guest, Adrian Morgan as they delve into the world of Amazon Connect, exploring its unique features and how it revolutionizes contact centers. Discover insights from Adrian's tours of Amazon's contact centers and learn about the innovative, customer-centric approaches that set Amazon apart. From the Andon cord concept to AI and cloud solutions, this episode covers the evolution of Amazon Connect and its impact on global operations. Don't miss out on this deep dive into the future of customer experience!