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Three Weeks Too Late: Discover how Amazon’s ‘big red button’ transformed customer service by empowering frontline workers with real-time insights, outpacing slow metrics, in this captivating podcast.
By Shah M M, Industrial Designer, Business Strategy Consultant. [email protected]Three Weeks Too Late: Discover how Amazon’s ‘big red button’ transformed customer service by empowering frontline workers with real-time insights, outpacing slow metrics, in this captivating podcast.