She is Associate Professor and Executive Director of veterinary clinical and professional skills at the University of Arizona College of Veterinary Medicine, USA. Ryane is also a researcher, with a particular interest in clinical communications and relationship-centred care. She has authored multiple books for veterinarians.

In this episode, we discuss:

relationship-centred care in veterinary practice: what it is and how it can improve our interactions with clients,

our interpretation of situations compared with the facts – are we making inaccurate assumptions of others intentions, thoughts and feelings?

changing the way we talk about grief to support our clients and ourselves.

Listen in to hear Ryane's thoughts on communication, cows and coffee!

Links from this episode:

Resources and empathy cards available at www.intheirpaws.com

Abbreviations:

CE = continuing education