How do you design a chatbot that’s personalized, compassionate and smart — something capable of interacting with patients who could be in stressful, miserable healthcare situations? Jenn Berry, a Conversational UX Engineer from LifeLink, sat down with us and described how modern conversational chatbot design must consider the moment and then deliver a patient experience that’s human-like, compassionate and informative, but also not a human imitation. It’s a very fine line...an art.