“Listening is suspending disbelief.” Rick Rubin, The Creative Act: A Way of Being

While hearing is automatic, listening is intentional. What are we missing when the desire to be understood is lost in another’s need to respond? Jordan’s self-awareness about her status as a multitasking interrupter – the personal anecdote interjector – has led to a more proactive approach to listening. J.T. explores retention issues when we half-ass the words, tone, and even the body language being shared.

In this episode, discover:

- Active listening requires a combination of the right attitude and attention

- The importance of asking questions and paraphrasing to ensure understanding

- Listening does not include formulating an opinion or preparing a response

- When to empathize, provide solutions, or just…listen