During his

sales training around the world, SHL lecturer Josef Jans has noticed that

people from different cultures have similar problems in selling services and

products to customers. A common theme keeps reoccurring: The lack of confidence

in knowing that the offered product is worth its price tag. Josef Jans does not

concentrate on hard facts such as price when selling. As a specialised customer

experience creator, he specifically focuses on how he can make

his guests' stay more memorable - and of course how he can go about matching

their needs and expectations.

In this episode

of the podcast "Learning Snippets", Josef Jans talks you through the

5 steps of specialised customer experience which will help you to boost your

confidence for your next sales talk.

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Speaker: Josef Jans, SHL Lecturer and Best Customer Experience Coach