Customer Connect: A Customer Experience Podcast for Small Business Owners

The Backup Plan: What Every Solo Business Owner Needs


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If you had to step away from your business tomorrow—would it survive without you? In this Retail Success Series episode from our KISS – Keep It Simple series, we're tackling a topic too many small business owners avoid: emergency planning.

From sudden illness to unexpected life events, having a simple plan in place can save you stress, protect your customer relationships, and keep things ticking along. Tune in to hear real-life lessons, smart tips, and the key areas you need to prepare—before you actually need them.

This isn’t about doom and gloom—it’s about peace of mind, and keeping your business strong no matter what life throws your way.

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Customer Connect: A Customer Experience Podcast for Small Business OwnersBy Nicole Keleher