The episode details an individual's negative experience with a program intended to assist with resettlement. Upon arrival, the person faced resistance when requesting help to move their belongings from storage. Instead of facilitating transportation, program staff offered unwanted donated items and provided unreliable excuses regarding promised assistance. This lack of support forced the individual to sleep on the floor and solicit help from friends for basic necessities, highlighting a stark contrast between the program's supposed purpose and its actual treatment of a participant seeking aid.