When trying to create and scale a business that you can recreate over and over again in different locations, it is absolutely necessary to build a team of people who can do their day to day stuff and find someone who can replace you when you step away to start another location. Business operation consultant Matt Hagberg talks about the basic of hiring and firing people before expanding, and explains the real cost of not putting the right person in place. Matt has been in the pest control business before growing an eCommerce business from zero to six figures and eventually becoming a business operation consultant.