In this episode GMan and Coach J invite Ben Dykstra from Dealershiplife.org to go head-to-head on the topic of BDCs.  They discuss the importance of a sales call ringing into the BDC compared to the service call.  Ben believes that a sales call ringing into the department is far more important than the service call. He says that if both phones ring,  you pick up the sales call.  Coach J and GMan disagree.  Coach J shares a story from his college days where his frat brother compares the consistency of having a girlfriend to “hooking up” with strangers on a night out.